Job Description

Job Title: Telecom Engineer
Department : Information Technology
Location : [Mesquite ISD], [Mesquite, TX]
Reports To : IT Director or Telecom Manager

Rate: $35/hr

Job Summary:
The Telecom Engineer is responsible for overseeing, maintaining, and enhancing the school district's telecommunications systems, with a focus on  VOIP technologies,  Avaya systems, and 911 infrastructure . This position ensures that all communication systems are reliable, efficient, and aligned with the district's operational needs, supporting both daily educational activities and emergency response protocols.

Key Responsibilities:

• VOIP Systems Management :
  • Administer, configure, and maintain the district's  VOIP phone systems.
  • Provide troubleshooting and resolution for VOIP-related issues, ensuring minimal downtime for staff and faculty.
  • Collaborate with network teams to ensure seamless integration between VOIP systems and network infrastructure.
  • Monitor VOIP call quality and system performance, making adjustments as necessary.
• Avaya Systems :
  • Maintain and troubleshoot  Avaya telephony systems, including hardware and software components.
  • Configure new  Avaya devices (phones, call centers, etc.) and ensure they are properly integrated into the system.
  • Manage user accounts, call routing, voicemail systems, and other Avaya features.
  • Ensure the  Avaya system meets the communication needs of the district, including scalability for future needs.
• 911 Infrastructure :
  • Oversee the 911emergency communication system, ensuring proper routing and functionality for emergency calls within the district.
  • Work with local authorities and service providers to maintain compliance with all relevant 911 regulations and standards.
  • Perform regular testing and maintenance to ensure reliable 911 services are always available, and resolve issues promptly when they arise.
• Telecom Infrastructure Management :
  • Maintain and upgrade telecom infrastructure, including wiring, switches, and equipment across district buildings.
  • Ensure all hardware is up to date and functioning properly, including patch panels, routers, and physical lines.
  • Work with contractors and vendors to implement new infrastructure projects or repairs.
• System Monitoring & Troubleshooting :
  • Proactively monitor telecom systems for potential issues and performance bottlenecks.
  • Troubleshoot and resolve telecom-related issues in a timely manner, including phone systems, network connectivity, and emergency communication systems.
  • Provide technical support to district staff for telecom-related inquiries and problems.
• Documentation & Reporting :
  • Maintain accurate records of telecom systems, including configurations, maintenance schedules, and service tickets.
  • Provide regular reports on telecom system performance, issues, and upgrades to district leadership.
  • Document processes and procedures for internal use and training purposes.

Skills & Qualifications:

• Experience :
  • Proven experience working with  VOIP systems, including system configuration, troubleshooting, and maintenance.
  • Hands-on experience with  Avaya telephony systems, including installation, administration, and support.
  • Knowledge of 911emergency call routing systems and infrastructure, including compliance with local and federal regulations.
  • Strong background in maintaining and upgrading telecom infrastructure.
• Technical Skills :
  • Strong understanding of telecom technologies, including  VOIP ,  Avaya , and 911 systems.
  • Familiarity with telecom network infrastructure, including data cabling, routers, switches, and security protocols.
  • Ability to work with network teams to ensure telecom systems are integrated into the overall IT infrastructure.
  • Ability to troubleshoot and resolve telecom hardware and software issues efficiently.
• Certifications (Preferred):
  • Avaya Certified (or equivalent telephony certifications).
  • Certifications in  networking or  telecommunications , such as CompTIA Network+, Cisco CCNA, etc.
  • 911-related training or certifications.
• Communication Skills :
  • Excellent communication skills, both written and verbal, to work with district staff, leadership, and vendors.
  • Ability to explain complex technical issues to non-technical staff in an understandable way.

Education:

• Bachelor’s degree in Information Technology, Telecommunications, or related field preferred, or equivalent practical experience.

Job Tags

Full time, For contractors, Local area,

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