Job Description

Guest Services Agent

Madison, OH

Holiday Inn Express is currently seeking a part-time  Guest Services Agent  to service their Madison, Ohio location. In this role, you will be responsible for checking in/out guests and responding to guest's requests.

Schedule:

• 3PM - 11PM shift
• Weekend availability is a must
• Part time

The right candidate will have:

• 1 year of Front Desk experience preferred
• Must have flexible availability including holidays and weekends
• Positive attitude and service-minded work ethic

Our Guest Services Agent will:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
• Manage room bookings in-person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Perform regular bookkeeping duties
• Connect with housekeeping department to ensure guest accommodations are ready

If you are interested in this position, please submit a current resume for consideration!

Minutes from the shores of Lake Erie and Geneva on the Lake, our convenient Madison hotel provides easy access to all Lake, Ashtabula & Geauga Counties best attractions. Discover award-winning wineries, distilleries and breweries throughout the Grand River Valley. Book a wine tour with us to 4 different wineries 7 days a week. Explore our local beaches, museums, nurseries and unique shops. Take a hike through one of our many parks located a short drive away. The hotel's corporate guests will enjoy that our hotel is conveniently set just off of I-90, making it easy to commute to any business in the tri-county area. Just 6 miles from the Spire Institute, this world class sports complex is one of the nation’s top sports performance training and wellness centers. Host an event or meeting one of our 2 meeting rooms or catch up with work in the business center, offering internet access, a computer and printer. Start your day right with our free hot breakfast. After an exciting day of exploring, refresh with a swim in our indoor pool or recharge in the fitness center. Have a glass of wine and relax on our brand new 2500 square foot outdoor patio with fireplace.

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