Job Description

Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 15,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

The Girl Experience Specialist (part-time) assists with the development and delivery of the Girl Scout Leadership Experience; supports the planning, implementation, and evaluation of Girl Experience activities that attract and retain girls.

Essential Duties and Responsibilities

• Assists in the development and implementation of council-sponsored and volunteer-led Girl Experiences and Camp Metro.
• Contributes to the council’s resource guide through the development of Girl Experience opportunities.
• Designs Girl Experiences to support membership, retention and the building of diverse participation.
• Collaborates with Girl Experience volunteers.
• Assists with the analysis of Girl Experience evaluations to ensure membership needs are being met, addresses issues and modifies or discontinues Girl Experiences as needed; assists with outcome survey implementation.
• Maintains adequate record keeping, paperwork processes and database administration for Girl Experience participation and evaluation.
• Partners with Membership Recruitment, Troop Support, Volunteer Support and Girl Experience staff and volunteers to ensure effective and quality delivery of information regarding Girl Scouts.
• Performs additional duties as assigned in support of the council’s mission and goals.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.

Competencies and areas of expertise may include:

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Oral and Written Communication (i.e., in person, verbal, written, and/or phone) - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Problem Solving - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; displays understanding of how job relates to others.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Bachelor's degree; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to respond to common inquiries or complaints from customers or members of the business community.
• Math Ability: Ability to apply concepts of basic math.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: Must be proficient with computer and Microsoft Office (i.e., Excel, Outlook, and Word).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision and ability to adjust focus) required to perform such activities as using a computer, and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

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