Job Description

About the Role
As a Department Supervisor you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards policies and procedures to meet the expectations of customers and colleagues.

 

A Day in the Life
Working at H&M means no two days are ever the same but a typical day will include the following responsibilities*

 

Customer Sales & Profit

• You are responsible for supporting the total OMNI customer experience in your store ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your departments strengths and identifying commercial opportunities and working with your Department Manager to act on them
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & instore sustainability initiatives
• Ensure correct routines in fitting room and checkout including transaction returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep up to date with fashion scene trends tendencies styles brands products competitors and relevant influencers etc.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

• Retain and share your knowledge and skills with the Store team
• Collaboration planning & teamwork with instore Visual Merchandiser team
• Give & receive feedback with your colleagues to learn develop & support each other
• Regular communication to store colleagues to inform motivate and inspire daily weekly meetings etc.
• Ensure all procedures routines and legal requirements in all areas of the store are followed

Retail Operations/ Visual & Commercial Execution

• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high fashion quality visual and commercial product presentation with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally utilizing all tools and technology provided
• Upkeep & follow best practice for any instore OMNI Services & instore tech services/tools etc. (Instore Care App Click & Collect Smart Store etc.)
• Secure a strong balance and the maintenance of price signs instore and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
• Updating & upkeep of BOH Areas for all colleagues (key information health & safety tidiness etc.)
• Responsible for opening & closing of store daily

Qualifications :

Who You Are

• To be a successful and effective Department Supervisor youll be an emerging leader who enjoys taking responsibility
• You must be ambitious an effective communicator supportive an analytical solution finder capable of working with numbers and managing statistics.
• You are achievementoriented motivated by performance and competition to be truly customer centric.
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time bend stretch engage in repetitive motions push pull and carry items (mannequins clothing totes torsos etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• 12 years of transferrable experience welcome
• Basic computer skills such as browser navigation software interaction and data entry are needed
• May be required to travel to support other stores and for training

Why Youll Love Working for H&M

• We value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disability
• We pride ourselves on being a valuesdriven organization guided by our 7 unique values that have been part of our success story for over 75 years
• Youll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where youre encouraged to be yourself at work
• You will have access to a large global talent community where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match 401k paid leave programs and paid time off including a community day to serve your local community
• Youll be able to express your personal style with our employee discount at H&M & Other Stories and COS

Additional Information :

Job Status: Hourly NonExempt

Compensation : Hiring Range is $16.7419.21 Hourly**

EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.

**H&M in good faith believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:

  We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount Medical Pharmacy Vision and Dental Coverage Employee Assistance Program Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Remote Work :

No

Employment Type :

Fulltime

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