Customer Service Specialist Job at Malibu Events Promotions, Atlanta, GA

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  • Malibu Events Promotions
  • Atlanta, GA

Job Description

Elevate Customer Satisfaction: Customer Service Specialist Wanted!

Are you an experienced customer service professional seeking a new challenge?

We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career.

Responsibilities

  • Provide expert assistance to customers with complex inquiries
  • Troubleshoot and resolve customer issues efficiently
  • Maintain detailed records of customer interactions
  • Develop and update customer service and sales protocols
  • Train and mentor junior customer service staff
  • Coordinate with teams across the US to ensure consistent service
  • Participate in workshops and career development initiatives

Qualifications

  • Proven experience in customer service roles
  • Excellent communication and problem-solving skills
  • Proficiency with customer service software and CRM systems
  • Ability to handle challenging situations with professionalism
  • High school diploma; bachelor's degree preferred
  • Leadership skills and experience training others are a plus

Benefits

  • Opportunities to work with clients nationwide
  • Career advancement and leadership development programs
  • Collaborative team environment focused on excellence
  • Access to professional workshops and continuous learning

Ready to take your customer service career to the next level? Apply today!

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