Job Description
MRF: F752 Is This YOU? Then We Want to Meet You!- You have solid customer support experience using Gorgias and are familiar with the e-commerce space, particularly Shopify workflows.
- You're a strong communicator—clear, confident, and professional, both in writing and speaking.
- You love tools like Loom, Notion, Slack, and Google Workspace, and you’re quick to learn others.
- You’re naturally proactive—you don’t wait to be told what to do; you identify needs and take action.
- You're organized, detail-oriented, and comfortable working independently in a remote setup.
Bonus points if you’re tech-savvy, love documenting processes, and are open to working in adult media content environments.
Sound like a fit? We’d love to have you on our team!
Who We Are: At LTVplus, we’re all about delivering
WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing
flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To: Customer Support (Gorgias & Email)- Respond to customer inquiries via Gorgias, email, and chat.
- Ensure issues are resolved or escalated in a timely and professional manner.
- Monitor support queues and identify recurring concerns or opportunities for improvement.
Social Media Management - Schedule and publish posts on platforms like Instagram, Facebook, and LinkedIn.
- Monitor comments and messages; escalate complex concerns when needed.
- Assist in reporting performance metrics and identifying engagement trends.
Workflow Documentation (Loom & Slack)- Record Loom videos to explain workflows and create internal training content.
- Build and maintain an internal knowledge base of SOPs and onboarding materials.
Administrative Support - Manage inboxes, calendars, meetings, and follow-ups.
- Keep CRM systems and cloud records updated and organized.
- Support day-to-day team operations and ensure smooth communications.
Project Management (Notion)- Use Notion to manage and track tasks and projects across teams.
- Keep project boards up to date and organized.
- Proactively log new tasks, update progress, and communicate via Slack and Notion.
E-Commerce Operations (Shopify)- Assist with order tracking, product updates, and other Shopify maintenance
- Coordinate with fulfillment partners like ShipBob to ensure accurate and timely shipping.
Tech Checklist – Gotta Have It!- Gorgias, Shopify, Notion, Slack, Loom, Google Workspace, Trello/Asana, CRM systems
- Experience with ShipBob or other 3PLs is a plus!
Nice to Have: - A problem-solving mindset with a sense of ownership
- Comfort in fast-paced, remote-first work environments
- Excellent attention to detail and organizational skills
- Bring your skills to a team that values operational excellence and loves clean data as much as you do.
Apply now and let’s make order magic happen!
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.
Job Tags
Remote job, Worldwide,