Job Description

Position Title :

Technical Sales Rep / Plate Runner

Pay Rate :

$65,800 - $85,700

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :

Salaried Full-Time

Physical Location :

14150 Artesia Blvd, Cerritos, CA 90703

The Job You Will Perform:

SoCal Plate Runner role is to communicate with internal and external customers, estimate and enter orders, and perform avariety of additional activities to facilitate excellent customer relationships and support effective print plate production

and shipping operations. The position is a critical position as individuals in this role have direct communication withour customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility’s performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks and responsibilities, and provides critical daily interactionsto our customers that allow International Paper to achieve and maintain an excellent customer relationship and

enhance customer loyalty. This position will include some local travel to meet with customers and facilitate orders in person.

Duties of this position include, but are not limited to:

• Receiving, processing and monitoring customer’s orders.
• Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order.
• Handling customer concerns and communicating to appropriate departments.
• Involved with continual interaction with production and art departments.
• Provide excellent customer service through timely and accurate customer communications via telephone.
• Accurately enter customer orders into order entry system.
• Communicate status of orders to customers.
• Initiate entry of customer complaints into the Customer Feedback System (CFS).
• Produce estimates and quotations for customers.
• Coordinate warehouse inventories, reorder and ship quantities based on established parameters.
• Work with production staff and utilize internal systems to achieve on-time customer deliveries.
• Work with sales staff to ensure accurate and timely customer communications.
• Ensures customer retention/satisfaction.
• All other duties assigned.

The Skills You Will Bring:

• Entry level and up to 2 years of customer service/relations experience
• Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.
• Strong oral, written and e-mail communication skills.
• Ability to handle telephone conversations, listening and communicating.
• Computer program knowledge, including Microsoft Word, Access, and Excel
• Knowledge of Adobe Creative Suite a plus
• Knowledge of Esko software a plus

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP .

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.

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