Support Desk Associate Job at Sales Match, Atlanta, GA

ckkwcWpVQ2c5ZHRJTUpQNkhBRnZId1lt
  • Sales Match
  • Atlanta, GA

Job Description

Job Title: Remote Support Desk Associate
Hourly Pay: $21 - $27/hour

Summary:

We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.

Job Responsibilities:

  • Respond to simple support questions via chat, email, or ticket systems

  • Assist with basic tasks like account lookups, resets, or access requests

  • Log all inquiries in the system and forward complex issues to senior support
  • Keep records clear and updated for ongoing tracking

  • Follow up with users to confirm their issues are resolved

  • Work collaboratively with your remote teammates

Qualifications:

  • Strong written communication and attention to detail

  • Comfortable navigating support tools and systems

  • Dependable, calm, and focused in a remote setting

  • Quiet, distraction-free home workspace with reliable internet

  • Prior experience in customer service or help desk is a plus

Perks & Benefits:

  • Pay range: $21 - $27 per hour

  • Fully remote role with consistent support hours

  • Paid training and ongoing team guidance

  • Low-stress, collaborative work environment

  • Room to advance into technical or senior support roles

Job Tags

Hourly pay,

Similar Jobs

Collider

Movies & TV Features Writer Job at Collider

**This is a paid freelance, remote position** Collider is the #1 entertainment website and publishes up-to-the-minute news on blockbuster...  .... Experience and Skills ~ Educational Background in journalism or a related field. ~2 years of experience in producing... 

BlueOval SK, LLC

Physical Security Team Manager Job at BlueOval SK, LLC

 ...of electric vehicle battery expertise to become the worlds best battery manufacturer. About The Opportunity The Physical Security Team Manager at BlueOval SK will contribute to the overall physical security of BlueOval SK facilities and assets including site risk... 

Dessert Holdings Inc.

Maintenance Technician Job at Dessert Holdings Inc.

 ...and repair electrical and mechanical defects Participate as a Maintenance Lead for assigned area teams to support Line Centric Teams...  ...necessary Proficiency in MS Office and basic PC skills REQUIRED 5+ industrial Mechanical experience or two-year technical degree preferred... 

Laramie Range Ford

Finance and Insurance Manager Job at Laramie Range Ford

 ...Closed Sundays* Great Work Environment* Wonderful CultureRESPONSIBILITIES:* Responsible for helping our customers arrange the financing of their purchases and presenting them with additional products that enhance their vehicle and ownership experience.* Proficient... 

Avera

Outpt general pediatrics plus newborn nursery! 1:10 call! No State Income Tax! Job at Avera

 ...specialties practicing at 6 clinics in Sioux Falls and 5 clinics in nearby communities. ~ Enjoy multidisciplinary collaboration with pediatric specialists in the specialties of cardiology, endocrinology, gastroenterology, general surgery, hospital medicine, infectious...