Job Description

Location: Worcester, MA Category: Part-time Non-Benefited/Hourly Posted On: Tue Dec 24 2024 Job Description:

TITLE: Student Success Coach - Academic Recovery Coach
DEPARTMENT : Retention Office
SUPERVISOR : Director of Retention

SCHEDULE: 26-week position for the 2024-2025 academic year, up to 15.5 hours per week. 

General Statement of Duties: Provide assistance to support undergraduate students across all disciplines with a focus on issues pertaining to persistence, retention, and graduation. Working directly with students, the Student Success Coach for Academic Recovery supports a caseload of undergraduate students on Academic Probation. 

Responsibilities:

1. Provide in-person, phone, and electronic (via email and early support software) support to undergraduate students across all disciplines to answer general questions related to university policies and procedures.

2. Assist with implementing intervention strategies to support students who may be of concern through an early support system.

3. Work with all offices, departments, and areas of the campus to develop solutions to students' enrollment difficulties.

4. Provide academic, personal guidance, and referral services to students.

5. Provide Academic Recovery Success Coaching for a caseload of students.

6. Support persistence campaigns through outreach initiatives to specific student populations.

7. Utilize available technology and student interactions to maintain ongoing contact with an assigned caseload of students to ensure their persistence and satisfaction toward degree completion.

8. Maintain knowledge of the WSU campus, enrollment processes, academic requirements, and other aspects of campus life that affect students' persistence.

9. Assist with exit assessment implementation and analysis.

10. Performs other duties as assigned.

Job Requirements:

Required Qualifications:

1. Bachelor's Degree from an accredited institution

2. Excellent oral and written communication skills

3. Ability to build rapport and meaningful relationships with students and colleagues.

4. Experience using and comfort with technology (student information systems, basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.

5. Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.

6. Encompass creative problem-solving capabilities.

7. Appropriate handling of confidential information and professional approach to all responsibilities as outlined above.

8. Demonstrate the ability to maintain confidentiality, and adhere to FERPA regulations

9. Willingness to work occasional evenings and weekends as needed.

10. Ability to work independently as well as part of a team. 

Preferred Qualifications:

1. Experience with Worcester State University 

Additional Information:

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.

This is a part-time, non-benefited, hourly position.

Hourly rate: $20/ hour

About Worcester State University

WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.

Connections working at Worcester State University

Job Tags

Hourly pay, Part time, Trial period, Afternoon shift,

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