Job Description

Summary

Join us for this incredible opportunity to be part of our team as a Spa Experience Assistant at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

The  Spa Experience Assistant plays a vital role in supporting the day-to-day operations of the spa by ensuring public spaces, back-of-house support zones and treatment areas are clean, well-stocked, and guest-ready at all times. This position bridges the support between the Spa Concierge Team and Service Providers, ensuring seamless flow and exceptional guest experience. Key responsibilities include organizing and distributing laundry, preparing service product baskets, and maintaining the cleanliness and ambiance of guest-facing areas such as the Quiet Lounge and spa pool deck, all with a strong focus on hospitality and attention to detail.

·         Prepare treatment room product baskets per service protocols.

·         Support service providers with treatment room resets, restocks, and product preparation between appointments as needed.

·         Maintain tidiness and guest-readiness of public spa areas including the Quiet Lounge, spa pool, and hallway restrooms.

·         Ensure all spa linens and towels are neatly folded and stored; restock clean laundry as needed throughout the spa.

·         Maintain organization and cleanliness in all back-of-house areas including storage closets, prep rooms, and laundry zones (excluding washing/drying duties).

·         Support the Spa Concierge Team by maintaining locker room guest linens (robes, sandals, towels) in a timely and efficient manner.

·         Monitor and restock supplies and amenities, ensuring treatment and guest areas remain fully equipped.

·         Adhere to all health, hygiene, and safety protocols to maintain a pristine spa environment.

·         Assist with occasional cross-department tasks to ensure smooth operation and guest satisfaction.

We offer excellent benefits:

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year* Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth* Discounted and Complimentary Hyatt Hotel nights* Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*401K with company match* Generous Paid Time Off program* Paid Family Bonding Time and Adoption Assistance* Complimentary daily colleague meals Employee Stock Purchase Plan* Access to resort facilities including spa services, programs, hiking trails and fitness center

* Exact benefit package is contingent on status

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Previous experience in spa, wellness, hospitality, or housekeeping preferred.

· Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene.

· Comfortable working in both guest-facing and behind-the-scenes environments.

· Ability to multitask and stay calm in a fast-paced setting.

· Team player with a positive, service-focused mindset.

· Physically able to stand, walk, lift, and move supplies for extended periods.

· Must be flexible and able to work weekdays, weekends, mornings, nights and holidays.

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