Job Description

The Spa Director is responsible for overseeing the daily operations and management of the Opal Spa at the Jupiter Beach Resort & Spa. This includes ensuring adherence to service standards, delivering exceptional guest experiences, driving revenue growth, enhancing the culture of the Spa and effective management of a team of spa professionals. The Spa Director plays a vital role in upholding the standards of the resort and ensuring consistent quality in this dynamic atmosphere. Responsibilities will include, but are not limited to:

• Oversee and manage the day-to-day operations of the Spa, ensuring compliance with service standards, policies and procedures.
• Deliver exceptional experiences, ensuring guests receive the highest level of care and attention.
• Drive revenue growth and achieve financial targets through effective sales and marketing strategies.
• Manage and lead a team of spa professionals, including hiring, training, scheduling and performance management.
• Maintain a positive and collaborative work environment, fostering teamwork and professional development.
• Implement strategies to increase seasonal awareness, and attract new and repeat clients.
• Monitor and analyze key performance indicators (KPIs) to assess the Spa's financial performance, identify areas for improvement, and implement strategies for growth.
• Maintain high standards of cleanliness, safety, and hygiene in accordance with the Spa’s guidelines and local regulations.
• Stay up-to-date on industry trends, best practices, and emerging technologies to ensure the Spa remains competitive and innovative.
• Implement training and development programs to ensure consistent service delivery and adherence to service standards.
• Manage budgets, financial reporting, and inventories for the spa location.
• Act as a brand ambassador by representing the spa brand in a professional and positive manner.

Requirements:

• Bachelor's degree in hospitality management, business administration, or a related field and/or Advanced certifications in spa management are required.
• Minimum of 5-7 years of experience in spa management, preferably within a corporate branded spa or luxury hospitality setting.
• Strong leadership, organizational and communication skills.
• Demonstrated ability to drive revenue growth, achieve financial targets and operate within budgeted guidelines.
• In-depth knowledge of spa operations, customer service, and industry trends.
• Ability to effectively manage and inspire a diverse team of spa professionals.
• Exceptional customer service with a focus on delivering memorable guest experiences.
• Strong problem-solving and decision-making abilities.
• Flexibility to work outside regular office hours and travel occasionally, as required.
• Proficiency in spa management software and technology.

Salary: The salary for this position is competitive and commensurate with experience. The compensation package may also include benefits such as health insurance, retirement plans, and other corporate perks. Benefits:

• Health Insurance
• Eye/Dental Insurance
• Life Insurance
• Short term Disability
• 401(k)
• Complimentary Associate Parking
• Complimentary Meals while on the job
• 25% Discount in Resort Outlets
• Hotel Discounts within the family of associated properties

Job Tags

Full time, Temporary work, Work at office, Local area,

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