Job Description

Shelter Staff are responsible for assisting in the daily operations of emergency shelters, ensuring the safety, cleanliness, and comfort of shelter residents. This role involves direct interaction with disaster survivors, coordination with shelter leadership and partner agencies, and support in maintaining a secure and welcoming environment for all individuals. Shelter Staff play a critical role in delivering compassionate, respectful, and responsive care to those impacted by disasters.

This position is being posted in preparation for the 2025 hurricane season. We are compiling a list of qualified candidates in the event we are activated to support shelter operations during a hurricane or other disaster. At this time, no offer of employment is being made. Employment will be contingent upon project activation and client approval.

Due to the rapid nature of disaster response activations, preference will be given to candidates who are local to the area and available to deploy on short notice.

Essential Functions:

• Greet, register, and assist shelter residents upon arrival.
• Provide information and guidance to residents about shelter rules, schedules, and available services.
• Monitor resident safety, address concerns, and escalate issues as needed.
• Help maintain order and a calm environment in the shelter space.
• Distribute food, water, hygiene items, and other supplies to residents.
• Support shelter cleanliness by conducting routine checks and light custodial duties.
• Assist residents with accessing medical, behavioral health, and social service resources.
• Report incidents, maintenance issues, or emergencies promptly to shelter supervisors.
• Maintain accurate and timely documentation related to shelter occupancy and resident interactions.
• Collaborate with volunteers, community partners, and emergency personnel to support shelter operations.
• Uphold trauma-informed, culturally sensitive, and inclusive practices in all interactions.

Requirements

• Experience in social services, customer service, emergency response, or related fields preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional under pressure.
• Commitment to confidentiality, respect, and the dignity of all shelter residents.
• Flexibility to work varied shifts, including nights, weekends, and holidays, during disaster events.
• Bilingual or multilingual skills are a plus.

Physical Requirements

• Work is primarily performed in shelter environments, which may be fast-paced and dynamic.
• Engage in active communication with residents and team members throughout assigned shifts.
• Move about within the shelter facility to assist residents and perform assigned duties.
• May occasionally transport light supplies and materials within the shelter.
• Visual and auditory capacity to respond to safety needs and resident concerns.

CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply. 

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