About Us:
Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction.
We are looking for a highly energetic, focused Service Manager-
Responsibilities:
The Service Manager will be responsible for managing the daily operations of the Service department. The primary duties will include:
· Overseeing all service operations, including scheduling, repair, and maintenance of RVs.
· Managing a team of service technicians and support staff, including hiring, training, and performance evaluations.
· Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving service-related issues promptly.
· Maintaining accurate records of all service activities, including work orders, parts inventory, and customer communications.
· Collaborating with the sales and parts departments to ensure a seamless customer experience.
· Monitoring service department performance metrics and generating reports for senior management.
· Ensuring compliance with safety regulations and company standards.
· All other responsibilities as assigned.
Essential Characteristics:
Reliable : We do what we say we're going to do, when we say we're going to do it... every time.
Humble : We are trainable, coachable, and confident... not arrogant.
Hustle : We are self-motivated, driven and never satisfied.
Team Player : We are stronger as one. We help each other, regardless of department or position.
Loyalty : We are committed to the success of the company through ups and downs because this is our career.
Requirements
Minimum Qualifications:
Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
Benefits
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