Job Description

About Us:

Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction.

We are looking for a highly energetic, focused Service Manager-

• NET commission
• $150K + earning potential
• Up to $5,000 sign on bonus
• Up to $5,000 relocation reimbursement for out of state candidates. 
• Motility Experience a plus
• Dealership Experience a requirement. 
• RV Service Management not 100% a requirement but would put any candidate at the top of the list. 
• Wants to work to grow a department and be rewarded for their success.

Responsibilities:

The Service Manager will be responsible for managing the daily operations of the Service department. The primary duties will include:

· Overseeing all service operations, including scheduling, repair, and maintenance of RVs.

· Managing a team of service technicians and support staff, including hiring, training, and performance evaluations.

· Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving service-related issues promptly.

· Maintaining accurate records of all service activities, including work orders, parts inventory, and customer communications.

· Collaborating with the sales and parts departments to ensure a seamless customer experience.

· Monitoring service department performance metrics and generating reports for senior management.

· Ensuring compliance with safety regulations and company standards.

· All other responsibilities as assigned.

Essential Characteristics:

Reliable : We do what we say we're going to do, when we say we're going to do it... every time.

Humble : We are trainable, coachable, and confident... not arrogant.

Hustle : We are self-motivated, driven and never satisfied.

Team Player : We are stronger as one. We help each other, regardless of department or position.

Loyalty : We are committed to the success of the company through ups and downs because this is our career.

Requirements

Minimum Qualifications:

• Proven experience as a service manager or in a similar managerial role within the automotive or RV industry.
• Strong knowledge of RV systems, maintenance, and repair procedures.
• Excellent leadership and team management skills.
• Outstanding customer service and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using service management software and computer systems.
• High school diploma or equivalent; additional technical or business education is a plus.
• Ability to work flexible hours, including weekends and holidays.
• RVIA/RVDA certifications - preferred

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.

Benefits

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Job Tags

Similar Jobs