Job Description

Job Title: SalesForce Administrator

Location: Remote (ideally Redmond, WA)

About WaferWire: WaferWire Cloud Technologies (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Company Overview: It is a technology company that provides automated direct mail and address verification solutions. Our platform helps businesses streamline and optimize their mailing processes by integrating directly with their existing systems. We serve a diverse range of industries, including e-commerce, financial services, insurance, and marketing agencies.

Key Responsibilities:

• Salesforce Administration: Manage and maintain the Salesforce platform, ensuring data integrity, security, and availability.
• Technical Expertise: Develop and implement Salesforce flows, process builders, and other automation tools to streamline business processes.
• User Support: Provide technical support and training to Salesforce users, addressing any issues and ensuring optimal use of the platform.
• Customization: Customize Salesforce to meet the specific needs of the business, including creating custom objects, fields, and page layouts.
• Integration: Integrate Salesforce with other business systems and third-party applications to enhance functionality and data flow.
• Reporting and Analytics: Develop and maintain reports and dashboards to provide insights into key business metrics and support decision-making.
• Documentation: Create and maintain detailed documentation of Salesforce configurations, processes, and best practices.

Qualifications:

• Experience: Minimum of 3 years of experience as a Salesforce Administrator, with a strong understanding of Salesforce best practices and functionalities.
• Technical Skills: Proficiency in Salesforce flows, process builders, and other automation tools. Experience with Salesforce APIs and integration tools is a plus.
• Certifications: Salesforce Administrator certification is required. Advanced certifications such as Salesforce Advanced Administrator or Platform App Builder are preferred.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Communication: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Adaptability: Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Preferred Qualifications:

• Experience in the technology or mailing industry.
• Familiarity with address verification solutions and direct mail automation.
• Knowledge of other CRM systems and their integration with Salesforce.

Compensation / Salary Range: The typical pay for this role across the U.S. is: $75,000 - $85,000 per year. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment.

WCT will accept applications and processes offers for these roles until 02/15/2025 or till the role is filled.

Equal Employment Opportunity Declaration:

WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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