Job Title: Temporary Salesforce System Administrator
Location: Hybrid in Boston, MA or REMOTE
Contract Duration: 6 Weeks (Starting Monday, February 17th)
Compensation: $50/hr to $65/hr DOE
About the Role
We are seeking an experienced Salesforce System Administrator for a temporary, 6-week engagement starting on Monday, February 17th. This role is pivotal in maintaining and enhancing our Salesforce environment, ensuring seamless daily operations and supporting a variety of business functions. As the Salesforce System Administrator, you will collaborate closely with our Sales Ops Manager, Patient Support teams, and end users to deliver robust and timely solutions to operational challenges.
Key Responsibilities
User Management:
• Verify new users have appropriate Calendar Anything Licenses.
• Deactivate users who are no longer with the company and transfer records as necessary.
Reporting & Dashboard Maintenance:
• Create new reports and direct users to existing reports.
• Update dashboards and assist users in extracting and analyzing the data they need.
Troubleshooting & Support:
• Troubleshoot permission/access issues and resolve error messages encountered by users.
• Diagnose and fix bugs, ensuring smooth operation of the Salesforce environment.
Communication & Data Integrity:
• Update existing and create new email alerts.
• Maintain data integrity by communicating with users regarding missing or inaccurate data and assisting in correcting these errors.
• Execute mass uploads/updates of data and transfer ownership of records when necessary.
Issue Documentation & Resolution:
• Document user requests and system bugs using the Salesforce Request Form.
• Follow up with users to gather all necessary information to generate detailed tickets.
• Prioritize and deploy high priority update requests from the backlog.
Collaboration & Order Fulfillment:
• Work closely with the Sales Ops Manager to ensure orders are fulfilled accurately and on time.
• Support the Patient Support team with data requests and necessary changes in Salesforce.
Required Skills & Experience
Salesforce Expertise:
• Proven experience in administering and managing Salesforce environments, with a strong understanding of Salesforce configuration, user management, and data integrity practices.
Technical Proficiency:
• Familiarity with Salesforce reporting, dashboards, data imports/exports, and permission settings.
• Ability to troubleshoot and resolve Salesforce issues effectively, including bug fixes and error message resolution.
Analytical & Problem-Solving Skills:
• Strong analytical skills to interpret data and generate actionable insights.
• Proven problem-solving abilities in a fast-paced, dynamic environment.
Communication & Collaboration:
• Excellent written and verbal communication skills to clearly document issues and collaborate with cross-functional teams.
• Ability to translate complex technical information into user-friendly terms.
Organizational Skills:
• Detail-oriented with strong organizational skills to manage multiple tasks and priorities simultaneously.
• Experience in documenting processes, user requests, and maintaining clear communication channels with end users.
W2 employees with Ourly receive 15 days of accrued PTO and a 401K with a 3% company contribution.
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