Job Description

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role:

We are looking for a driven, passionate superstar to join Team Tilbury as our Sales & Artistry Executive. The Sales & Artistry Executive is responsible for representing the authority in the industry through sales, education, and artistry for a large multi-retailer territory. The Sales and Artistry Executive is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury Strategic Priorities at the forefront. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position.

This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.

Location: Based out of Houston, Texas

Reporting Relationships: Reporting to the Regional Sales Manager or Field Sales Director

Key Responsibilities:

Sales

• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking.
• Determine and communicate individual and team sales targets and KPIs and develop by-door strategies to ensure targets are achieved.
• Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
• Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Think creatively to ensure year over year business growth.
• Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs.

Customer Service

• Lead by example at all times and consistently role model and promote MAGIC Service with the team and clients.
• Identify ways to improve Charlotte Tilbury service extended through retailemployees through in store support, training, and event execution.
• Manage customer queries and or concerns using sound judgement always with the goal of achieving positive outcomes.
• Work with the Education team to ensure continuous training and development is provided to the team ensuring Charlotte Tilbury standards are achieved in the areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
• Responsible for improving and evolving personal artistry skills as to lead by example in all areas.
• Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
• Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire .

Team Development

• Proactively anticipate staffing needs including sourcing and selecting talent to deliver business objectives.
• Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the Brand Expert team.
• Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora BFD / Nordstrom Stay and Play).
• Manage and lead Sales and Artistry Coordinators through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships, territory sales, and KPIs.
• Build a bench of candidates for growth through consistent development and investment.
• Create a positive, cohesive, cooperative team culture in store.
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings, and a collaborative leadership style.
• Recognize and celebrate great performance at all levels across all retailers.

Operations

• Implement door development plans and schedule support to address business growth needs. Responsible for the scheduling priorities of all Sales and Artistry Coordinators and Brand Experts to meet sales objectives.
• Manage and maximize Brand Expert payroll budget and ensure payroll is processed in a timely manner.
• Ensure that the counter is ‘customer ready’ from open to close of business.
• Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales.
• Schedule to optimize coverage according to customer flow and business needs.
• Control store expenses (i.e. counter consumables) within budget guidelines
• Ensure the Company cash loss prevention procedures and security policies are adhered to.
• Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.
• Maintain excellent counter hygiene standards.
• Maintain technology on counter, including digital screens, iPads, and music.
• Raise operational issues for resolution in a timely manner.
• Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms.
• Accountable for completing all administrative assignments by their due date.

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with the entire store team.
• Maximize ROI by scheduling time in store during peak business hours, including weekends.
• Build relationships that are meaningful through strong communication, reliability and partnership.
• Maintain the retailer-specific in store standards and policies at all times.
• Proactively suggest win-win opportunities to drive sales within store.

Requirements

Key Selection Criteria:

• 3+ years of Beauty/Luxury industry experience
  
  
• 3+ years of Beauty/Luxury retail management including managing direct reports
• Demonstrated ability in creating sales strategy and consistently achieving sales plans
• Ability to travel 75%
• Must be able to create winning partnerships with retailers.
• Demonstrated success in developing winning teams
• Must possess strong strategic thinking and decision-making skills
• Ability to work independently with integrity and efficiently in a productive environment
• Intermediate skills in MS Office including MS Word, Excel, and Outlook
• Excellent communicator, both written and oral

Benefits

Base Salary Range : $90,000.00 - $110,000.00**

Company Benefits :

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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