Job Description

Team Member

JOB DESCRIPTION

Team Members will provide excellent service to guests and the team through genuine hospitality, assist in day-to-day operations, maintain the shop cleanliness and visual appearance, and support management in achieving goals and maintaining profitability. Team Members will possess exceptional knowledge of Cocoa Dolce products and be passionate about sharing that knowledge with guests.

Position Title: Team Member

Department: Retail

Classification: Non-exempt

Supervisor: Management

ESSENTIAL RESPONSIBILITIES/JOB TASKS

Oversight of assigned retail location. Tasks may include:

• Deliver genuine hospitality when greeting guests, answering questions, and providing product information and recommendations.

• Maintain the shop’s cleanliness and visual appearance, including stocking and organizing products, and keeping the shop tidy and presentable.

• Ensures the highest standards of food safety are being met.

• Accurately handles guest transactions.

• Follow all company policies and procedures, including food safety and sanitation guidelines.

• Communicate effectively with team members and management, including reporting any inventory or guest service issues.

• Continuously develop knowledge of product, promotions, and operational changes; identify areas for improvement and opportunities for growth.

GUEST SERVICE/INTERACTION: Daily face-to-face, phone and email interaction with guests and support staff throughout the organization. Frequent face-to-face interaction with management to exchange information and complete work tasks. This position has direct interaction with guests, so proper tone of voice, body language, and volume are required in this environment.

ESSENTIAL SKILLS & REQUIREMENTS:

EDUCATION:

• High school diploma, preferred.

SKILLS:

• Guest-focused attitude and strong communication skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Excellent attention to detail and strong organizational skills

• Passion for chocolate and a desire to deliver exceptional guest service.

• Ability to be self-motivated, problem-solver, and take initiative.

• Ability to be productive, punctual, reliable, and adaptable.

EXPERIENCE:

• At least 18 years of age

• A minimum of 1 year work experience in retail and/or food service environment, preferred.

PHYSICAL:

• Requires regular bending, stooping, and twisting, and the ability to lift 25 pounds on a regular basis. Must be able to stand for long periods of time and work in close quarters with others. Must be able to visualize the computer screen and perform data entry.

WORK ENVIRONMENT:

• Standing and moving about is required up to 100% of the time.

• Requires the ability to work weekends, evenings, and holidays.

• Requires the flexibility to work extending hours or shifts for peak seasons.

ABOUT COCOA DOLCE: 

For nearly two decades, Cocoa Dolce has held a reputation for handcrafting luxurious artisan chocolates and pastries. Under the ownership of the Voegeli family, Cocoa Dolce continues to be recognized as a world class chocolatier with a collaborative approach to bringing people together and creating daily moments of joy. Cocoa Dolce continues the art of traditional confectionery, while exploring the boundaries of premium Belgian chocolate. 

Founded in Wichita, Kansas in 2005, Cocoa Dolce quickly established a reputation for serving beautiful chocolates and confections. Today, under the ownership of the Voegeli family, Cocoa Dolce continues our innovative and creative approach to chocolate-making as a world-class chocolatier and sweet lounge. Our collaborative approach and taste for adventure shines through in our artisanal chocolates, pastries, macarons, and gelato, thoughtfully paired with espresso, wine and spirits. We’re driven by a genuine enjoyment of the art of chocolate-making, and a down-to-earth love of creating daily moments of joy.

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