Job Description
The Remedy Corporation is looking for detail-oriented QA Mystery Shoppers to join our team on a contract basis. In this role, you will make outbound calls to various call centers, posing as a customer, to evaluate the performance of customer service representatives. Instead of traditional customer satisfaction surveys, you will grade the representative based on specific criteria, including communication skills, issue resolution, professionalism, and adherence to company protocols. This is a remote, work-from-home position, offering flexible hours. The role is perfect for individuals looking for a side gig that allows them to contribute to improving the quality of customer service across different industries. Key Responsibilities: Make outbound mystery shopping calls to call centers as directed Evaluate the customer service representative’s performance based on specific grading criteria Provide detailed feedback and complete a report for each call Ensure objective and honest assessments of each interaction Follow all instructions and guidelines provided for each project Requirements: Strong attention to detail Excellent communication and listening skills Ability to provide constructive feedback in a clear and concise manner Self-motivated with the ability to work independently Reliable internet connection and a quiet workspace Previous customer service or QA experience is a plus but not required Compensation: $2 per completed call If you’re interested in working remotely with flexible hours and contributing to the quality improvement of customer service, we encourage you to apply for this contract opportunity!
Job Tags
Contract work, Second job, Remote job, Work from home, Flexible hours,
Similar Jobs
DSL Express
...companies on a regular basis. We care about drivers. We have simple amenities for drivers... ...provided. ~ Professional Dispatch Teams. ~ You are assigned a dedicated dispatcher... ...per driver). Driver Requirements: Truck driving is a demanding job! You have to be...
Jovie of Chicago
...A loving Chicago family is seeking a part-time nanny to care for their 13-month-old daughter . Schedule: ~3 days per week,... ...safe environment. Theyre looking for a nanny who has previous experience as a nanny and is: Calm, patient, and dependable Energetic...
Pool Scouts of the Greater Triangle Area
...Pools Scouts is a growing company and were looking for an Office Assistant to grow with us! If you are organized, motivated, and enjoy engaging with customers this could be the job for you. Experience with a route based service company is a plus.This person will...
Liberty_Resources
...seeking a Board-Certified Behavior Analyst (BCBA) to provide direct services through our... ...program. Services may be provided in home-based, school-based, or center-based settings... ..., APTA and CTLE Flexible scheduling Work with a team of professionals that care about...
Twinkle toes nanny agency
...Twinkle Toes Nanny Agency is looking for a nanny for a part-time position. The family needing care just had their first baby this summer, so infant expereince is required. They need help 16 hours a week and can be flexible with the specific schedule that is arranged. They...