Job Description
The Remedy Corporation is looking for detail-oriented QA Mystery Shoppers to join our team on a contract basis. In this role, you will make outbound calls to various call centers, posing as a customer, to evaluate the performance of customer service representatives. Instead of traditional customer satisfaction surveys, you will grade the representative based on specific criteria, including communication skills, issue resolution, professionalism, and adherence to company protocols. This is a remote, work-from-home position, offering flexible hours. The role is perfect for individuals looking for a side gig that allows them to contribute to improving the quality of customer service across different industries. Key Responsibilities: Make outbound mystery shopping calls to call centers as directed Evaluate the customer service representative’s performance based on specific grading criteria Provide detailed feedback and complete a report for each call Ensure objective and honest assessments of each interaction Follow all instructions and guidelines provided for each project Requirements: Strong attention to detail Excellent communication and listening skills Ability to provide constructive feedback in a clear and concise manner Self-motivated with the ability to work independently Reliable internet connection and a quiet workspace Previous customer service or QA experience is a plus but not required Compensation: $2 per completed call If you’re interested in working remotely with flexible hours and contributing to the quality improvement of customer service, we encourage you to apply for this contract opportunity!
Job Tags
Contract work, Second job, Remote job, Work from home, Flexible hours,
Similar Jobs
Helms Bakery
Join the Helms Bakery Coffee Team About Us Be part of the next chapter at the historic Helms Bakery in Culver City. Our newly renovated, state-of-the-art Coffee Shop, owned and operated by Michelin-rated Chef Sang Yoon which features a micro coffee roaster, in-...
Shrive Technologies LLC
...SAP S4 EWM experience with 10+ years. - EWM Inbound and Outbound processes - EWM Internal processes - EWM Radio Frequency RF processes, 3 PL, 4 PL integration. - Knowledge of processes under SD and MM modules, like creation of STOs, SOs and Delivery -...
U.S. Army
...A) are responsible for performing personnel and administrative functions. Their role is to provide human resources support to all military members, regardless of rank or classification. Human Resource Specialists ensure the readiness, health, and welfare of all soldiers...
Aya Healthcare
...position: Telemetry Registered Nurse in Metairie, LA. Well work... ..., Peripheral Line Care/Management, PICC line management... ...you achieve your dream career. Travel, per diem, permanent we have... ...expertise to help you realize your long-term goals. A best-in-class support...
Sharpcontra
...innovation and precision are the cornerstones of every successful marketing strategy. Based in Cleveland, our company is dedicated to... ...We are seeking a motivated and detail-oriented Marketing Assistant to support our marketing initiatives and contribute to the company...