The TX Product Specialist role includes product and customer support and product management activities. The Specialist develops and manage technical relationships with our customers’ development and infrastructure teams, they onboard customers, provide integration and ongoing technical support during the customer development lifecycle. They identify opportunities and recommend improvements to increase the quality of both the product and customer support.
As sports and our customers are 24/7/365, out-of- hours work including weekend rota hours and on-call, are required as part of the role. Some business travel may be required to other TX offices.The shift pattern for this role is typically 4pm - 12 midnight and includes weekend scheduled rota hours as part of the role. Some business travel may be required to other TXOdds offices.
Deep sports and betting domain knowledge is essential for this role.
Product Management and Support - Scores
The Product Specialist acts as the Product Support point of contact for agreed products - TXODDS Scores Capture product for this role. They lead on triage and change management activities, liaise with customers and internal stakeholders (such as development teams, Commercial and Operations teams) to manage and support the product including communications, documentation, support guides and dashboards. They collaborate with stakeholders to ensure that deliverables are in line with the overall TX Product strategy and support an industry leading customer service offering.
Product Support - All Products
The Product Specialist acts as a customer advocate and collaborates closely with other business areas to provide industry-leading customer support. They champion customer requirements, requests and resolution across products.
The Product Specialists onboards customers, provides integration and ongoing development support during the customer development lifecycle. They work closely with the Service Team and lead on support; including coaching colleagues as needed to ensure that customer issues are responded to, updated and resolved in a timely manner at all times.
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Our recruitment process includes an initial discussion, and a comprehensive interview exploring your customer focus, sports knowledge as well as problem-solving strategies and team collaboration abilities.
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