Job Description

Job Description: Summary
Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times


Duties and Responsibilities
Greet customers appropriately. Treat all customers in a courteous manner.
Assists patients with kiosk sign-in, and ensures accuracy of same.
Contacts clients to obtain patient orders.
Handles customer inquiries.
Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
Demonstrates organizational commitment and values of Quest Diagnostics.
Adheres to departmental and company policies.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Use established protocols for reporting customer complaints.
Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
Completes all required training.
Assists with stocking of supplies.
Other duties as required to meet the customer requirements.
Completes special projects as requested by supervisor or manager.


Job Qualifications


Required Work Experience:
One year customer service experience


Preferred Work Experience:
Keyboard/data entry and PC experience


Physical and Mental Requirements:
Prolonged standing/sitting
Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
Talking
Vision - requires constant mental visual attention to details.
Walking
Balancing Bending/Kneeling
Pushing/Pulling
Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative


Knowledge:
Medical Terminology helpful, not required


Skills:
Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.


Education:
High School Diploma or Equivalent Required
Additional Sills:

Job Tags

Holiday work, Work experience placement, Flexible hours, Weekend work,

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