Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Patient Services Associate will be responsible for providing outstanding customer service to patients calling in with questions regarding Intrafusion services. This includes review of patient balances for accuracy, reviewing potential liability for treatment plans, and transferring calls to the next level for assistance. Patient Financial Counselors are tasked with maintaining effective communication between patients, infusion site nurses, financial assistance programs, practice organizations, and other departments as needed. Must have excellent written and verbal communication skills, advanced computer literacy, and excellent customer service skills via phone and email.
Location: Candidates must live within driving distance of The Woodlands, TX location.
Compensation: The target budget for this role is at $18/hour.
Key Responsibilities - Provides best in class customer service by phone, email and in person.
- Answers telephones, returns messages, and collects from patients calling to pay their bills.
- Maintains a high level of customer satisfaction by providing appropriate/applicable levels of competency and professionalism to ensure solutions are provided timely, accurately, and efficiently.
- Maintain knowledge of each financial assistance program and their current qualifying guidelines and criteria. Be able to communicate these requirements effectively to patients.
- Ability to thoroughly explain medical insurance benefits to patients as it relates to their estimated financial responsibility for infusion therapy services.
- Negotiates payment plans on Patient Balance accounts utilizing established policies
- Communicate daily with professional medical personnel (doctors, nurses, pharmacy staff, patient advocates) to carry out program operations
- Respond quickly to issues or concerns from customers and patients
- Make outbound calls to patients to inform and collect balances, helps via payment plans or prompt pay discounts.
- Maintain PHI and HIPAA compliance.
- Performs other job-related duties as assigned by Management.
Minimum Requirement 0-1 years of experience. May have vocational qualification.
Education High school Diploma
Critical Skills - 1 year of relevant experience in Healthcare required
- Experience with patient advocacy, pharmacy or patient assistance programs preferred
- Must have strong understanding of confidentiality of patient records and HIPAA compliance
- Independent worker, can set own timelines/deadlines and goals
- Excellent and effective business communication skills both verbally and in writing
- Must be proactive and take initiative
- Must have ability to manage multiple, concurrent priorities, strong time management and prioritization skills
- Must be team oriented.
- Must demonstrate an understanding of reimbursement practices including government programs (Medicare, Medicaid), commercial programs, and how these payers coordinate benefits.
- Must demonstrate adaptability to handle changing priorities in a high volume, fast-paced work environment.
- Excellent personal computing skills and a working knowledge of MS Office software.
- Exceptional organizational skills and attention to detail.
- Maintains clear communication with customers regarding mutual expectations.
- Takes personal responsibility and accountability for correcting customer-service problems.
Additional Knowledge & Skills (Preferred Or Plus Skills)- Knowledge of Medicaid, 3rd party insurance and other external foundations or funding programs for reimbursements a plus
- Adhere to McKesson ICARE standards in all interactions
Physical Requirements General office demands
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position $16.08 - $26.80
McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
Job Tags