Job Description

CARA seeks an Organizational Change Management (OCM) Consultant to work on a contract basis from March to December to support a digital marketing transformation for our pharmaceutical customer. Our customer aims to create an industry leading customer-centric digital experience with clear and consistent customer experience principles and capabilities, supported by unified technologies. Our customer has established a multi-year Digital Transformation program to enable consistent digital experiences, build next generation digital capabilities, and improve market competitiveness.

The goal of the project is to shift the mindset of the organization, adopt new behaviors, new ways of working and elevate the perceived importance of digital marketing experience amongst leadership. To achieve these goals, the project will focus on the following areas:

• Building new marketing capabilities.
• Consolidating and standardizing martech stack including CRMs, websites, social channels, e-Commerce platforms.
• Enabling and leveraging business intelligence tools.
• Identifying and integrating marketing automation.
• Building and fostering a customer-centric experience.
• Shifting from decentralized marketing approaches to enterprise-wide marketing approaches.
• Adopting digital first strategies.

Scope of Work:

• Work with the OCM/Digital Transformation Lead.
• Help activate and execute the change strategy.
• Develop a more detailed work plan based off the strategy and the high level plan already developed.
• Execute against a variety of communication interventions (newsletters, case studies, knowledge checks, etc.)
• Manage communications channel (i.e. SharePoint)
• Act as review point for workstream specific change assets to ensure common voice and appropriate value language.
• Out of Scope: workstream specific training and communications.

Qualifications:

• OCM Consultant with 5-7 year s of experience.
• Previous experience supporting a digital marketing transformation required .
• Communications development expertise.
• Marketing/customer experience/customer centricity experience required .

Duration/Location:

• 30-40 hours per week
• March - December
• Remote with an occasional onsite trip to Chicago area
• Highly prefer consultants based in eastern or central time zone.

Hourly Rate: $85-90 based on experience level

Qualification for candidates that meet the requirements includes a recruiter interview, technical interview (with review of work samples), reference, and background check.

Who is CARA?

At CARA, we tackle workforce challenges by elevating individual and team effectiveness, aligning people with strategic goals, and fostering sustainable change. Our solutions include strategy and initiative adoption, workforce capability growth, and strategic advisory services. With a team of dedicated experts and a collaborative approach, we ensure our clients achieve success through tailored, human-centered solutions.

Our Commitment

At CARA, 'Friend' is more than our name's Gaelic meaning; it's our culture. We are an equal-opportunity employer that champions inclusion, diversity, and respect, fostering a welcoming environment where every team member feels valued and empowered to succeed. For more information on CARA's culture, watch this video (

To learn more about CARA's values and dedication to our Community, check out our Commitment Page (

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