Night Shift Alert Triage Specialist Job at Impilo, Remote

cG9NdmhFT2k4ZHRETjUzNUdRZHNHZzRpRUE9PQ==
  • Impilo
  • Remote

Job Description

Job Title: Night Shift Alert Triage Specialist

Location: Remote (Work from Home)

Compensation: $14/hour

Schedule: Night shifts (8pm to 4 am or 12 am to 8am)

Job Overview

We are seeking a reliable and detail-oriented individual to join our team as a Night Shift Alert Triage Specialist. This position is ideal for someone looking for a flexible, low-volume role that requires availability during nighttime hours. Your primary responsibility will be to monitor and manage alerts from our application, contact users as needed, and document interactions in our platform.

Key Responsibilities

  • Monitor Alerts: Stay on-call during your shift to monitor incoming alerts from our application.
  • User Communication: Respond to approximate alerts by making calls to notify users about the alerts and provide necessary information.
  • Documentation: Accurately document all interactions and resolutions in our platform.
  • Escalation: Escalate issues when necessary according to company protocols.

Qualifications

  • Availability: Ability to work night shifts reliably.
  • Communication Skills: Strong verbal communication skills with a professional and courteous demeanor.
  • Technical Proficiency: Comfortable using basic technology, including our alert management platform and phone systems.
  • Attention to Detail: Ability to document information accurately and follow procedures consistently.
  • Reliability: Strong work ethic and ability to remain on-call and responsive during shifts.

Preferred Qualifications

  • Previous experience in customer service or a similar role.
  • Familiarity with call handling and documentation systems.

What We Offer

  • Competitive hourly pay of $14/hour.
  • Flexible remote work opportunity.
  • A low-stress work environment with a manageable alert volume.
  • Opportunity to contribute to a supportive and professional team.

If you are a night owl looking for a flexible and straightforward role, we'd love to hear from you. Please make sure you let us know if you have a preference for the start time of your shift (8pm or 12am) 

Apply now to join our team and help ensure seamless alert management for our users!

Job Tags

Remote job, Hourly pay, Full time, Flexible hours, Shift work,

Similar Jobs

All Care Therapies

Occupational Therapy Assistant (COTA) Job at All Care Therapies

 ...All Care Therapies provides speech, occupational, and physical therapyvirtually and in person. With clinics in California, Texas, and Nevada, we support clients of all ages and backgrounds. Our team is made up of passionate clinicians who value flexibility, collaboration... 

Community Health Systems

Personal Computer Technician Job at Community Health Systems

**Job Summary**The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure... 

Eurofins USA PSS Insourcing Solutions

Sterile Technician/Medical Housekeeping - Night Shift Job at Eurofins USA PSS Insourcing Solutions

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water...

Sensata Technologies, Inc.

Senior Director, Corporate Communications Job at Sensata Technologies, Inc.

The Senior Director, Corporate Communications is responsible for shaping and executing the company's global communications and marketing communications strategy. This role is a strategic leader responsible for developing and executing a comprehensive communications strategy... 

Gateway Foundation Inc

Substance Abuse Counselor - Caseyville, IL Job at Gateway Foundation Inc

 ...a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway...  ...Ave, Caseyville, IL 62232, USA Residential Substance Abuse Counselors are responsible for: Preparing and facilitating group counseling...