Job Description

LOCATION:  Bulverde, Texas

HOURS:  Typical hours are Monday through Friday, 8:30am-5:30pm, but availability to work nontraditional or weekend hours as needed is required.

PRIMARY RESPONSIBILITIES

Maintain and support infrastructures in a data center and corporate environments.

• Assist in management of network equipment, security equipment, and servers.
• Troubleshoot network, firewall, and infrastructure issues, assist Support Engineers in troubleshooting issues.
• Analyze logs and alerts from security, network, and server devices.
• Work with engineers to deploy equipment, including racking, stacking, and cabling.
• Scripting and automating processes using scripting languages

• Maintain documentation of procedures and inventory of assets.
• Identify processes and capabilities that can be streamlined and automated.
• Communicate effectively to help bridge stakeholder and development requirements.
• Work directly on production-level environments in a fast-paced, results-oriented organization with a rapid time to market.
• Perform other duties as needed

Requirements

QUALIFICATIONS

• Experience upgrading and troubleshooting desktop and server operating systems
• Experience reviewing logs such as firewall logs, traffic logs, or system logs
• Experience with scripting languages such as Python and Bash
• Familiarity with network concepts such as subnetting, routing, and switching

• Familiarity with security processes and procedures
• Familiarity with SNMP, SMTP, DNS, NTP, TLS/SSL, RDP, LDAP

STRONGLY PREFERRED

• One or more years of experience in managing firewalls, networks, or servers
• CompTIA Network+, Security+

• Experience with DevOps and Software Risk Evaluation (SRE) methodologies
• Experience with network monitoring software such as Splunk, Nagios, or SolarWinds
• Demonstrated track record meeting and exceeding SLA requirements.

Benefits

• Health, dental, vision, life, and short/long-term disability insurance

• Paid vacation, holidays, and sick leave
• Competitive compensation and opportunities for advancement
• Retirement plan with employer contribution match
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
• One of San Antonio’s “Best Places to Work” for nine consecutive years

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