Job Description

Summary

Your journey begins now!  

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Competitive pay
• $1,000 reimbursement for tuition or wellbeing
• Employee discounts on all spa services and programming
• Discounted and comped rates at Hyatt Hotels
• Positions with flexible schedules

A Laundry Supervisor will have a thorough working knowledge of all laundry equipment and how the laundry department supports the operations with the resort and Spa. Supervise and work along-side the laundry personnel to ensure maximum productivity levels are maintained. Complete monthly inventory and reorder chemicals when needed. Maintain the cleanliness and operation of the laundry equipment.

Essential Functions

• To perform all job functions of the Laundry Attendant which includes sorting, washing, drying, ironing, and clean up.
• To monitor daily job performances of employees and send report to the Executive Housekeeper.
• To provide substitute coverage in the laundry when needed.
• To maintain a good working relationship with managers and develop a thorough understanding of their linen needs.
• To maintain high quality control of all outgoing linens and terry.
• Maintain a re-wash program for stained linen.
• Implement and maintain a “loss” linen spreadsheet.
• Work closely with laundry purveyors to ensure quality and application of laundry products is of highest quality, while being cost effective.
• Communicate needed repairs and maintenance of machines.
• Maintain poundage reports.
• Provide feedback to the Executive Housekeeper on all internal colleague and operational challenges.
• Monitor the safe operation of the equipment in laundry and provide corrective in the moment feedback.
• Train new colleagues using the Laundry Department checklist and ensure proficiency. Re-train current colleagues if in need.
• Ensure Hyatt My Learnings are completed, understood, and in compliance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General knowledge of laundry, laundry equipment, ordering, and reporting
• Supervisory skills
• Bi-lingual preferred
• Good communications and organizational skills
• Mid-shift hours required

EDUCATION and/or EXPERIENCE

High School Graduate or GED equivalent. 1 year of Laundry or Housekeeping Supervision preferred; experience required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Must be able to efficiently communicate with vendors, colleagues, and team members.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 45 pounds
• Bending, crouching, kneeling, consistent standing, heavy use of arms

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Above average noise levels with consistently hot/warm temperatures

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

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