Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
We are currently looking for a Data Entry Assistant to join our dynamic team. This is a full-time remote role for a Data Entry Assistant... ...files and downloading and per-processing of multiple datasets in Excel Send manager weekly progress report on closed work orders...
...Job Title: ContentStack/React Gatsby Developer Remote : Remote Job Summary: We are seeking a skilled developer with expertise in React, Gatsby, and Contentstack Essential Functions: -Develop and maintain web applications using React and...
...worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless... ...Syntegon is looking for an experienced Technical Sales Manager to lead business development and operational support for...
Are you looking for an opportunity to grow your administrative skills in a flexible, remote work environment? We're seeking a detail-oriented and organized Remote Administrative Assistant to support teams and executives with essential administrative tasks. If you have strong...
...At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Repair Technician You do not have to have previous instrument repair experience...