Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred

About Company: StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at

Job Tags

Similar Jobs