Job Description

Field Service Technician
In the role of Field Service Technician (FST), you will perform installations, repairs, and preventative maintenance of healthcare equipment.

Duties and Responsibilities

• Install, troubleshoot, and repair healthcare equipment for clients.
• Employee must accurately complete daily timecard, document work activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done daily.
  • Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Employee must demonstrate professional etiquette with team members, superiors & clients always.
  • Employee shall always demonstrate strong oral and written communication skills.
  • Employee must always demonstrate positive customer communication.
  • Employee will be required to solve problems, escalating matters to KRW leadership as necessary.
  • Employee shall care for and ensure all company and client property remains in good condition.
• Employee must always maintain environmental awareness. 
• Employee must always adhere to safety measures.
• Occasional overnight travel may be required.

Job Duties

• Communicate with Field Manager / Client Representatives
  • Communicate with project point of contact to review work to be performed and to understand where the equipment will be installed.
  • Report any discrepancies in scope work and/or inventory issues to the Team Lead and/or Project Manager.
  • Communicate in real time any issues that may arise during the project.
• Schedule
  • Arrive to project on time as scheduled.
  • Report any delays that could cause issue with meeting customers completion timelines.
• Installations
  • Read and interpret installation diagrams and blueprints.
  • Communicate with Team Lead and/or client representatives to determine installation locations and placement.
  • Removal of existing dispensers.
  • Installation of wall-mounted liquid & chemical dispensers.
  • Keep work area clean at all times and remove any trash or old dispensers from the work area.
• Provide Detailed Reports and Photos for work completed
  • Complete detailed sign-off for work performed (A template will be provided).
  • Provide photos showing work performed.
  • Document any issue that arise with photos and detailed notes. (This will also need to be reported to field manager in real time).
  • Upload photos and sign off into company system.
• Manage Clients Parts Inventory
  • Prior to beginning installation, you will need to identify all inventory is onsite.
  • Report any damaged or broken inventory immediately.
    • You will want to record part number and provide photos.
    • These units will need to be placed back in their box.
• Training 
  • Installation documents and videos will be provided to review prior to the beginning of any project.

Experience Required:

• High School Diploma or GED
• 1+ years of field service experience
• Proficient working with all standard hand tools, power drills, levels, etc.
• 1+ years of experience working with Microsoft Office
• 1+ years of experience in the use of mechanical and hand tools and service test equipment

Preferred Qualifications:

• Technical degree in areas such as Construction, Plumbing, Electronics, Computer Repair
• Associate degree in engineering, science, or technical field
• Previous professional experience in Construction, Plumbing, Electronics, Computers
• Customer-facing experience.

Job Tags

Full time, Immediate start,

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