Job Description

About NLX

NLX is a startup building a conversational AI technology platform that we believe will be part of a suite of technologies that will change the way the world does business and represents the crest of another wave of innovation akin to the advent of HTML, Web 2.0, the social web, and mobile computing. We are a remote-first team headquartered in NYC with team members across North America and Europe. We value excellence, authenticity, transparency, attention to detail, and collaboration.

We strive to create a team where people are comfortable iterating, asking for help, showing what they tried when they get stuck, and are able to help build their teammates up. We often get to do things that have never been done before and that means we have to be comfortable in the unfamiliar and are able to avoid getting stuck in the details or being too proud to ask for feedback before our code is perfect. We value transparency, communication, and community. We reward cooperation over competition.

NLX is seeking an experienced Field Chief Technology officer to drive the technical vision and strategic value for enterprise clients implementing our conversational AI solutions. This role combines deep technical expertise in natural language processing and enterprise architecture with strategic business acumen to ensure successful platform adoption and value realization.

Company Values

• Elevate the Customer. We are customer centric in the way we conduct our business and the way we build our product. Our goal is to elevate the customer experience of our customers as well as theirs. We should be obsessed with what the customer needs so that we can quickly build for them.
• Choose simplicity. Things tend to get over-complicated. Take the time to step back and see the simpler solution.
• Be Brave. If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it.
• Keep it Open. Transparency is key and open communication is a great way to be transparent.
• Build an Inclusive Space. We can do more when we do it together. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included.

Key Responsibilities

Technical Leadership

• Architect enterprise-grade conversational AI solutions leveraging NLX's platform capabilities across NLP/LLM integration, multi-channel orchestration, and analytics
• Guide technical decision-making for complex enterprise implementations, ensuring scalability, security, and performance optimization
• Drive innovation in platform utilization, custom integrations, and advanced use case development
• Evaluate and validate technical requirements, integration approaches, and implementation strategies

Strategic Advisory

• Partner with enterprise clients to develop comprehensive digital transformation strategies leveraging conversational AI
• Analyze market dynamics, competitive landscape, and industry trends to position NLX's technical capabilities effectively
• Create and present technical roadmaps aligned with clients' business objectives and innovation goals
• Develop ROI frameworks and value realization strategies for enterprise implementations

Implementation Excellence

• Design phased implementation approaches that balance quick wins with long-term strategic objectives
• Establish technical success metrics and KPIs for enterprise deployments
• Guide risk mitigation strategies across technical integration, performance scaling, and security compliance
• Enable knowledge transfer and best practices adoption across client technical teams

Market Leadership

• Represent NLX's technical vision and capabilities in executive-level client engagements
• Develop industry-specific solution frameworks and reference architectures
• Contribute to product strategy based on enterprise client needs and market opportunities
• Build and maintain relationships with technology partners and industry influencers

Required Qualifications

• 15+ years of enterprise technology experience, with 8+ years in technical leadership roles
• Deep expertise in conversational AI, natural language processing, and enterprise architecture
• Proven track record of driving large-scale technical implementations in enterprise environments
• Strong understanding of enterprise integration patterns, security requirements, and scaling strategies
• Experience with multiple industry verticals, particularly in Financial Services, Healthcare, or Retail
• Outstanding communication skills with ability to engage effectively at both technical and executive levels
• Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred

Desired Experience

• Previous CTO or technical executive role in enterprise software or AI/ML company
• Implementation experience with major cloud platforms (AWS, Azure, GCP)
• Knowledge of enterprise contact center operations and customer experience technologies
• Background in machine learning, particularly in NLP and large language models
• Experience with enterprise sales cycles and technical value proposition development
• Industry recognition through speaking engagements, publications, or patents

Key Competencies

• Strategic thinking with ability to balance technical excellence and business value
• Strong analytical skills for complex problem-solving and opportunity assessment
• Executive presence and presentation skills for C-level engagement
• Team leadership and cross-functional collaboration capabilities
• Change management and organizational transformation expertise
• Continuous learning mindset with focus on emerging technologies

Impact & Success Metrics

• Enterprise client satisfaction and retention
• Technical implementation success rates
• Innovation adoption and platform utilization
• Revenue influence and growth contribution
• Market presence and thought leadership
• Partner ecosystem development

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NLX is committed to building an inclusive environment where diverse perspectives are valued. We encourage applications from candidates of all backgrounds who are passionate about shaping the future of conversational AI in the enterprise space.

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