Customer Service Representative Job at PriceSenz, Austin, TX

cG9FcWdFYWc5OU5QTTVmNUdRUnNHUWttRUE9PQ==
  • PriceSenz
  • Austin, TX

Job Description

Job Title : Customer Service Representative - Paratransit (MetroAccess)

Location : Austin, Texas, 78702

Salary : $22/hr (W2)

Job Summary: We are seeking an Entry-Level Customer Service Representative to join the MetroAccess Control Center team. In this role, you will provide exceptional service to customers by handling inbound and outbound calls, managing trip reservations, and ensuring compliance with MetroAccess policies. If you’re a highly organized, customer-focused individual with strong communication skills, we’d love to hear from you!

Primary Responsibilities

  • Answer incoming calls on MetroAccess reservation lines to create, cancel, or confirm trips for customers.
  • Enforce MetroAccess trip booking policies and rules, including conditional eligibility requirements.
  • Conduct scripted outbound calls for customer outreach.
  • Assist customers with questions about MetroAccess reservation policies.
  • Support the Client’s Safety Management Systems (SMS) by following safety and security protocols and reporting any concerns.
  • Perform other duties and special projects as assigned.

Minimum Qualifications

Education and Experience:

  • High school diploma or GED required.
  • 3+ years of professional customer service experience.
  • 1+ year of experience in a call center environment preferred.
  • Bilingual (English and Spanish) candidates are preferred.

Knowledge, Skills, and Abilities:

  • Familiarity with the Austin street system.
  • Proficiency in MS Word, Excel, Outlook, Internet Explorer, and adaptability to new systems.
  • Strong telephone communication and customer service skills.
  • Ability to read and relay information accurately to customers.
  • Capable of providing precise directions over the phone.
  • Skilled in resolving customer issues effectively using various paper and electronic resources.
  • Comfortable using internet navigation tools.

PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability .

Job Tags

Similar Jobs

University of Maryland Medical System

Pharmacy Technician II - PRN Job at University of Maryland Medical System

 ...knowledge of storage and handling requirements for available pharmaceuticals. 4. Demonstrates a knowledge of identified medication...  ...Technician Certification Board Education/Knowledge * Attained Level: Entry level * Preferred: Successful completion of a pharmacy... 

Stony Brook University

Nurse Practitioner for the World Trade Center Health Program - Westbury and Commack locations | Stony Brook University Job at Stony Brook University

Job Number: : Job Field : Primary Location : : Schedule : Shift : : : Posting Start Date : Posting End Date : : : : : Refer a friend for this job Refer a candidate

ABB

Pulp and Paper Service Intern - Summer 2025 Job at ABB

 ...Pulp and Paper Service Intern - Summer 2025 At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to... 

EAM-Mosca Corporation

Technical Project / Product Manager Job at EAM-Mosca Corporation

 ...sales presentations and product demonstrations to clients Deliver technical sales training to enhance product and process skills of RSM Organize and maintain CRM pipeline data; Keep forecasting current. Create and maintain administrative support documents and... 

CornerPost Marketing

Web Development Specialist Job at CornerPost Marketing

 ...The Role: This individual will be responsible for the design, development, and maintenance of client websites and web-based projects. This team member will have experience as a full-stack developer with a primary focus on back-end programming and technical aspects of...