Customer Service Representative Job at FlightSafety International, Atlanta, GA

b0lNcWhVT205ZEJQTTVUNUhneGdId2ttSGc9PQ==
  • FlightSafety International
  • Atlanta, GA

Job Description

Job Title: Client Services Representative

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Client Services Representative’s primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.

Tasks and Responsibilities

  • Greet and welcome clients and guests at the front desk.
  • Conduct center tours as required.
  • Maintain visitor log and run Export Compliance as required.
  • Responsible for client hotel and car accommodations, luggage tags.
  • Provide client schedules by email, print, or through the FSI app.
  • Responsible for Client Welcome Packets.
  • Assist clients with client facing app login issues (i.e. FlightBag and FlightSafety App).
  • Assist with creating Client Roster Report and other enterprise reports as needed by center.
  • Assist with check in and client electronic training folder.
  • Responsible for shipping/mailing of completion documents.
  • Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
  • Assist with accounts payable invoices and processing monthly sales tax report as needed.
  • Assist with customer lunches and customer specific center requirements.
  • Notary public duties as needed.
  • Responsible for TSA application, processing and tracking.
  • Responsible for M-1 Visa and Visa Invitation Letters process.
  • Process all client training completion documents and associated processes to include managing the ROT dashboard.
  • Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
  • May be responsible for training entry level Customer Support teammates.

Minimum Education

  • Associate degree (AA) from a two-year college or technical school preferred.

Minimum Experience

  • One to two (1-2) years related experience in related field such as customer service, hospitality or administration.

Knowledge, Skills, Abilities

  • Excellent customer service skills.
  • Customer/client oriented and ability to adapt/respond to different types of personalities
  • Ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad).
  • Ability to work in a dynamic and fast paced environment.
  • Approachable.
  • Ability to multi-task, prioritize and manage time effectively to complete tasks.
  • Ability to interact with fellow employees in a professional manner.
  • Accountability, i.e. shows up to work on time.
  • Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
  • Strong verbal and written communication skills.
  • General knowledge of the following software: MS Office Suite.
  • Basic computer skills (types 45 WPM).

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job Tags

Similar Jobs

Akoya Behavioral Health

BCBA Board Certified Behavior Analyst Job at Akoya Behavioral Health

 ...Board Certified Behavior Analyst (BCBA) Location: Royal Oak, Michigan Schedule: Full-Time or Part-Time | In-Home and Clinic-Based Benefits That Make a Difference...  ...caseload ~ Flexible scheduling to support your worklife balance ~ Health, dental, and vision... 

Westcare

Substance Abuse Counselor Job at Westcare

 ...assessment of needs to obtain a complete medical history; history of substance abuse; physical, emotional, and sexual abuse/incest history;...  ...Experience and Competencies: One year experience as a counselor in a treatment program facility is required. Must possess... 

MileHigh Adjusters Houston Inc

Independent Insurance Claims Adjuster in Granite Falls, North Carolina Job at MileHigh Adjusters Houston Inc

IS IT TIME FOR A CAREER CHANGE? INDEPENDENT INSURANCE CLAIMS ADJUSTERS NEEDED NOW! Are you ready to embark on a dynamic and in-demand career as an Independent Insurance Claims Adjuster? This is your chance to join a thriving industry with endless opportunities for...

Underdog Sports

Senior Data Engineer Job at Underdog Sports

 ...Were Underdog. The fastest-growing sports gaming company, ever. Were here to make sports more fun. We pair intuitive user experiences with innovative game designs to build the best experience for sports fans in America. Since 2020, weve launched four of today... 

Chick-fil-A

Cleaning and Sanitation Job at Chick-fil-A

 ...-oriented, and able to perform tasks independently or as part of a team. Key Responsibilities: Cleaning and Sanitation: Power wash the sidewalks every morning. Power wash the trash coral every other day. Sweep, scrub, and mop floors in all areas of the facility...