Job Description

Job Title: Client First Advocate

Location: Cincinnati, OH (fully onsite)

Type: Full time – M-F (8am-5pm), Saturday shifts every 3rd week

Contract model: 6-month contract to hire

Start Date: March 10th

JOB DESCRIPTION

Overview

Client Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Team members are to represent well by presenting a positive, professional image while meeting or exceeding customer expectations.

Essential Functions/Responsibilities:

· Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.

· Recognize sales opportunities and recommend products to clients in and refer clients to sales associates

· Remain current on products, services, policies and procedures

· Resolve customer inquiries or issues with respect to any loan product offered by our Banking client

· Resolve customer issues through account research and utilization of support materials and resources

· Perform customer account transaction and maintenance activities accurately

· Strive for first contact resolution of customer inquiries, transactions and problem resolution

· Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Minimum Knowledge, Skills, and Abilities:

· High school diploma or general education degree (GED)

· Demonstrated ability in providing excellent customer service

Preferred Knowledge and Skills:

· 1+ years of experience working in a high call volume service center

· Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems

· Strong interpersonal, verbal and written communication skills

ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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