Job Description

Are you ready to take your customer service career to the next level? A leading global company in precision farming technology is looking for an enthusiastic, team-oriented individual to join their customer service team. This is an excellent opportunity for someone with 2-3 years of experience in customer service who enjoys a fast-paced, dynamic environment. This position is contract to hire, meaning you'll be on contract for six months and then converted into a direct hire

Why You'll Love This Job:

• Work with an Industry Leader : This company is a global innovator in precision farming technology. You’ll be part of a company that values quality, teamwork, and continuous improvement.
• Collaborative Work Environment : If you're someone who enjoys a team-driven culture, this is the place for you. The company emphasizes a "help each other" mentality, and as a customer service rep, you’ll be part of a close-knit team where cooperation is key.
• Exceptional Benefits Package : Enjoy generous benefits, including a 401(k) program, free medical insurance, and paid time off. The company offers profit-sharing and additional perks, such as a service banquet to honor milestones.
• Great Work-Life Balance : Work in a team-oriented environment with excellent support from management. You’ll have the tools and resources to succeed, and your contributions will be valued.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone and email.
• Process orders and maintain customer records in the CRM system.
• Provide support to customers, resolving order issues and inquiries efficiently.
• Work closely with sales, procurement, and plant personnel to ensure timely order processing.
• Troubleshoot and escalate technical issues as needed.
• Handle a variety of customer service tasks, from order processing to pricing updates.
• Support the sales and business development teams with customer service needs.
• Prioritize and manage urgent tasks to ensure deadlines are met.

What We're Looking For:

• 2-3+ years of customer service experience (industry experience in retail, healthcare, telecom, or manufacturing is a plus but not required).
• Strong communication skills – you'll be on the phone and emailing customers regularly, so you must be comfortable and confident doing both.
• A team player who’s willing to pitch in and help coworkers when needed.
• An outgoing personality with a customer-first attitude.
• Strong problem-solving skills and the ability to manage competing priorities.
• Patience and a professional demeanor to effectively manage customer expectations.

Bonus Points For:

• Manufacturing experience or understanding of related industries.
• Knowledge of EDI systems or other enterprise-level data exchange platforms.
• A background in sales support or technical customer service .

If you are someone who thrives in a collaborative environment, has a customer-focused approach, and is eager to contribute to a supportive team, we want to hear from you!

Apply today to join a company that values innovation, quality, and customer service. Your next career move starts here!

Job Tags

Similar Jobs