Job Description

We are adding to our team in Bristol and seeking a Cummins ISX, X15, X12, L9 and ISB6.7 certified technician. Come join a family owned dealership that values it's employees. Thompson Truck Group is an International, Ford and Isuzu Truck dealership and Idealease truck rental and leasing with locations in Knoxville, Chattanooga, Cookeville, and Bristol VA. With trucks, trailers, parts, service, and leasing, our mission is One Team, One Drive, and One Result: UPTIME! We are heavily investing in our facilities, training, software, tools, and equipment as we strive to become the industry’s employer of choice. Our driving force is a vision that embraces our priorities: customers, employees, and communities we support. Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we cultivate a culture that champions collaboration and advancement. At Thompson Truck Group our desire is to be your employer of choice. Our employees are part of our family and allow us to uphold our mission everyday. We are looking for that next great person to join our team Pay Range - $35.00 - $40.00 per hour paid bi-weekly. Essential Duties and Responsibilities:

• Meets or exceeds a 90% Proficiency percentage (billing an average of 7.2 hours during an 8-hour workday).
• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Troubleshoots various systems, including electrical, drive train, HVAC, brake, engine and suspension.
• Identifies needed repairs and perform corrective action.
• Writes the repair order in an accurate, clear and detailed description of the cause of failure and the repair procedure(s) performed. Documents all work performed and recommended on the repair order.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Uses diagnostic equipment to detect and isolate faults and interpret test results.
• Reads written fault descriptions on repair order and determines the most efficient repair procedure.
• Communicate with the Service Advisor immediately if additional work is required, if work outlined is not necessary, or if repairs cannot be completed within the promised time.
• Communicate with and provides Shop Foreman with accurate and detailed repair information for inclusion on the repair order.
• Obtains supervisor permission to complete diagnosed repairs and/or add additional repairs.
• Performs road test on customer vehicles to assist in problem resolution or to verify repair procedure.
• Interact with customers in a professional and positive manner.
• Assist other technicians with repair procedures as needed.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Keeps shop areas neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as received.
• Operates all tools and equipment in a safe manner.
• Reports and safety issues immediately to management.

• Health, dental and vision insurance
• 401(k)
• Life insurance
• PTO/ Holiday Pay
• Great work/life balance in a supportive work atmosphere

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