Job Description

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Assistant Executive Housekeeper at Vdara, you'll lead a dedicated team and ensure every space sparkles—creating a flawless guest experience from the moment they arrive. If you're passionate about leadership, love attention to detail, and thrive in a fast-paced, luxury environment, this is your chance to make every stay unforgettable! THE DAY-TO-DAY:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.

• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines/standards.

• Manages Human Resources responsibilities for Housekeeping

• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.

• Assumes full responsibilities of the Executive Housekeeper in his/her absence.

• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.

• Ensures adherence to guest service standards within established departmental policies and procedures.

• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.

• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.

• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.

• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.

• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.

• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.

• Establishes and maintains effective working relationship with all departments.

• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.

• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.

THE IDEAL CANDIDATE:

• Bachelor's degree or 6+ years of equivalent experience.

• 2+ years of prior relevant experience in housekeeping in a supervisory/managerial role.

• 3+ years of prior relevant supervisory experience in a major hotel/resort complex.

• 1+ years of prior relevant supervisory experience in a Union (bargaining unit) property.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW :

Are you ready to JOIN THE SHOW ? Apply today!

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